Privacy Policy

1. Introduction

Murray Executive Chauffeurs (“we”, “us” or “our”) is an Irish chauffeur and executive transport business providing private, corporate, airport, event and long-distance transport services.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, request a quotation or arrange chauffeur services.

We process personal data in accordance with applicable Irish and European data protection law, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Information We Collect

When you contact us or submit an enquiry through our website, we may collect information including:

• Your name
• Email address
• Telephone number
• Pick-up location
• Destination
• Date and time of travel
• Number of passengers
• Vehicle requirements or preferences
• Flight information, where relevant
• Any additional information you choose to provide in your enquiry

Journey details such as addresses, destinations and travel times may also constitute personal data where they relate to an identifiable person.

Please avoid providing sensitive personal information through the enquiry form unless it is necessary for your journey arrangements.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Prepare and provide quotations
• Arrange and manage chauffeur bookings
• Communicate with you about your journey
• Provide customer support
• Maintain appropriate business and booking records
• Meet our legal, accounting and regulatory obligations
• Protect our legitimate business interests where necessary

We only use personal information for purposes that are relevant to providing and managing our services.

4. Our Legal Basis for Processing

Under GDPR, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

• It is necessary to take steps at your request before entering into a contract, for example when providing a quotation.
• It is necessary to perform a contract with you, for example when providing a booked chauffeur service.
• We have a legitimate business interest in responding to enquiries, communicating with customers and operating our business effectively.
• We are required to process certain information to comply with legal, tax, accounting or regulatory obligations.
• You have provided consent where consent is specifically required.

Where we rely on legitimate interests, we consider those interests against your privacy rights and do not use your information where those rights override our legitimate interests.

5. Website Enquiry Form

Our website includes an enquiry form which allows you to request a quotation or provide details of a proposed journey.

Information submitted through the form is used to respond to your enquiry and, where applicable, arrange the requested chauffeur service.

Our website is hosted using Netlify and website form submissions may be processed and stored using Netlify’s services.

Access to enquiry information is limited to those who require it for legitimate business purposes.

6. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business or provide a requested service. These may include:

• Website hosting and technology providers
• Email and communications providers
• Professional advisers such as accountants, insurers or legal advisers
• Payment or financial service providers where applicable
• Service providers or chauffeurs involved in fulfilling a booking, where required
• Public authorities where disclosure is required by law

Third parties should only receive the information reasonably necessary for the purpose for which it is shared.

7. International Data Transfers

Some technology providers used to operate this website or process enquiries may process data outside Ireland or the European Economic Area.

Where personal information is transferred internationally, appropriate safeguards are used where required under data protection law.

For example, Netlify may process information internationally and states that it uses recognised data-transfer mechanisms, including European Commission Standard Contractual Clauses, where applicable.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, accounting or regulatory requirements.

Enquiries which do not result in a booking will normally be retained only for a reasonable period to allow us to respond and manage any follow-up correspondence.

Records relating to completed bookings, payments or invoices may be retained for longer where required for accounting, taxation, insurance, legal or regulatory purposes.

Information which is no longer required will be securely deleted or otherwise disposed of where reasonably practicable.

9. Cookies and Website Technologies

Our website may use cookies or similar technologies to provide essential website functionality and, where applicable, understand how the website is used.

More information about the cookies used on this website and your choices is available in our Cookie Policy.

10. Your Data Protection Rights

Under GDPR, depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how your information is processed
• Object to certain types of processing
• Request certain information in a portable format
• Withdraw consent where processing is based on consent

Some of these rights are subject to limitations under data protection law.

To exercise your rights, contact us using the details below.

You also have the right to raise a concern or lodge a complaint with the Irish Data Protection Commission.

11. Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices or content of third-party websites and recommend reviewing their privacy policies when visiting them.

13. Contact Us

If you have a question about this Privacy Policy, how your information is handled, or would like to exercise your data protection rights, please contact:

Murray Executive Chauffeurs

• Email: info@murrayexecutivechauffeurs.ie
• Phone: +353 (0) 87 708 1510

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal obligations.

The latest version will always be published on this page with the date of the most recent update.